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Privacy Policy

Last updated: November 9, 2026

1. Introduction

NCLEX Nurse Prep is operated by Zlaya Tech LLC, a New York limited liability company ("NCLEX Nurse Prep," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use the NCLEX Nurse Prep platform (the "Service"). By accessing or using the Service, you agree to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Account registration: Email address, first name, last name, password, the exam you are preparing for (NCLEX-RN or NCLEX-PN), and your nursing school when you create an account, along with your time zone, which your browser reports, so dates and study days appear on your own calendar. You can change these in Settings.
  • Communications: Any information you submit when contacting our support team. A message sent through our contact form (your name, email address and message) is emailed to our support team, who use it only to answer you; the form itself doesn't store it.
  • Guarantee claims: If you claim our Pass or Your Time Back guarantee, the exam and the date you took it, that you did not pass, any note you add, and your Candidate Performance Report if we ask for it and you send it. We use these only to review your claim, and our reply is kept with it.

b. Information Generated Through Your Use

  • Quiz attempts, answers submitted, scores, and completion history.
  • The questions you mark for review and the notes you write on questions, which only you can see.
  • The practice quizzes you build from the question bank.
  • The exam your plan covers, the plan you chose, and its access period.
  • Account preferences and settings.
  • Your exam date, if you set one, and how your exam went, if you tell us after it. Only you can see them. We use them for your countdown and daily target, and, without your name, to check how well our practice predicts results.
  • If you turn on study reminder notifications on a device, the address your browser's push service gave for it and the keys to encrypt notifications for it. We use them only to send your reminders, and delete them when you turn notifications off, when you sign out on that device, or when the browser stops accepting them.
  • The ratings from your Candidate Performance Report, if you enter them for a retake plan. Only you can see them, and we use them only to plan your practice. You can remove them at any time.

c. Automatically Collected Information

  • Standard server log data including IP address, browser type, operating system, referring URLs, and pages visited.
  • Daily activity totals while you're signed in: how many pages and requests you loaded, how much data they used, how many times you signed in, and roughly how long you were active, estimated from the time between page loads. They hold no pages, addresses or browser details. Our admins use them to see how the Service is used.
  • Session data and cookies necessary for the proper functioning of the Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Create and manage your account.
  • Process payments through Stripe and Link, and manage your plan's access period.
  • Send transactional emails related to your account (e.g., account confirmation and password resets).
  • Send study reminder emails, only if you turn them on: at most one a day, when you fall behind your daily target. Each one has an unsubscribe link, and turning them off doesn't affect account emails. The same reminder can come as a notification on devices where you turn notifications on; its contents are encrypted so the browser's push service can't read them.
  • Respond to your support requests and inquiries.
  • Monitor and analyze usage patterns to improve the Service.
  • Detect and prevent fraudulent activity, abuse, or security incidents.
  • Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment Processing

You buy plans through Link, a checkout service of Stripe, Inc., which acts as the merchant of record for the sale. To charge you, collect and remit sales tax, VAT or GST, send your receipt and answer payment questions, Link collects your name, email address, billing address and payment details, subject to Stripe's Privacy Policy. We do not collect, store, or have access to your full credit card number, CVV, or other sensitive payment details.

We retain only non-sensitive billing metadata (e.g., the exam your plan covers, payment status, Stripe customer ID) necessary to manage your account and access period.

5. Third-Party Services

The Service integrates with the following third-party providers. Your use of these services is subject to their respective privacy policies:

  • Stripe and Link — Payments, taxes and receipts: Link, Stripe's checkout service, is the merchant of record for purchases. Stripe may independently collect data about you in accordance with their privacy policy.

NCLEX Nurse Prep is not responsible for the privacy practices of any third-party service. We encourage you to review their policies independently.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your authenticated session.
  • Remember your preferences.
  • Ensure the security and proper functioning of the Service.

We do not use cookies for cross-site advertising or behavioral tracking. You may configure your browser to refuse cookies, but doing so may affect the functionality of the Service.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data at rest.
  • Encrypted data transmission using HTTPS/TLS.
  • Access controls limiting data access to authorized personnel only.
  • Secure credential hashing using industry-standard algorithms.

However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, and you use the Service at your own risk. NCLEX Nurse Prep shall not be liable for any unauthorized access, breach, or disclosure of your data that is beyond our reasonable control.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. Specifically:

  • Account data is retained until you request deletion or your account is terminated.
  • Quiz and attempt data is retained for the duration of your account. Practice quizzes built from the question bank that you never start are deleted after 30 days; you can build one again at any time.
  • Billing records (the exam, plan length, amount, and Stripe references of each purchase) are retained for up to 7 years as required for accounting and legal compliance purposes, including after your account is deleted, when they are no longer linked to you.
  • Log data may be retained for up to 90 days for security and diagnostic purposes.
  • Daily activity totals are deleted after about a year.

To request deletion of your account and associated personal data, contact us at [email protected]. We will process deletion requests within a reasonable timeframe, subject to any legal retention obligations.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Withdraw consent where processing is based on consent.
  • Object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe. We reserve the right to verify your identity before fulfilling any request.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

11. Disclosure of Information

We do not sell or share your personal information except in the following limited circumstances:

  • Service providers: We share data with third-party vendors (e.g., Stripe) solely to the extent necessary to operate the Service.
  • Legal compliance: We may disclose your information if required by law, court order, or governmental authority.
  • Protection of rights: We may disclose information to protect the rights, property, or safety of NCLEX Nurse Prep, its users, or the public.
  • Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on the Service.

12. Limitation of Liability for Privacy Incidents

To the fullest extent permitted by applicable law, NCLEX Nurse Prep shall not be liable for any damages, losses, or claims arising from unauthorized access to your data resulting from circumstances beyond our reasonable control, including but not limited to third-party breaches, cyberattacks, or User negligence (such as sharing account credentials).

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes are effective immediately upon posting. We will update the "Last updated" date at the top of this page with each revision. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Zlaya Tech LLC, doing business as NCLEX Nurse Prep
Email: [email protected]